Website Migration
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Q: Why do I have to transfer my site? What does web site migration involve?
A: The web site migration service that we are offering is free (to a certain extent). We will move your web site(s) to our enterprise–grade cloud hosting platform without you needing to do anything. We know from experience that changing hosting providers can lead to lost info and undesired downtime. That’s why we will accomplish all that for you for free!We have trained administrators whose only task is to make certain that your site works precisely as it did on your old web hosting platform. The administrators are well–versed in migrating custom–made websites, as well as websites that are based on well–known web applications such as WordPress and Joomla™.
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Q: How much time will the web site migration process take?
A: We strive to carry out all website migrations ASAP. Nevertheless, we do not have a fixed time frame for web site migrations. There are different factors that you need to take into consideration – the sheer size of your web site and the workload of our web site migration staff, etc. We always try to perform each migration within 48 hours. With less sizeable web sites, our staff usually manages to finish in less than 24 hours.
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Q: What info will I be required to give to your Website Migration Department?
A: We do not request any sensitive data. We’ll require, though, the login info for your present web hosting account as well as the name of the web site that you wish to move.
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Q: I give you access to sensitive data. How can I be sure that you won’t abuse it?
A: Our Privacy Policy is an inseparable part of the agreement that we’ll have with you as a client. We’re focused on safeguarding the security of the personal data gathered from the customers. To do that, we employ technical security measures in order to avoid the loss, the misappropriation, the modification or the unlawful disclosure of the private data under our control. The measures include, but are not limited to: physical, electronic and managerial methods to safeguard and secure the info that we obtain online. When we request users to provide financial info (for example, a credit card number), this info is masked using the SSL (Secure Sockets Layer) technology.
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Q: Will my website be unavailable during the migration?
A: While we migrate your website, it will be available both in your web hosting account with us and in your account with your old web hosting provider. When the migration is over, we will ensure that everything is functioning properly and that the integrity of your data is not jeopardized prior to telling you that the transfer is finished. After that, we will explain to you how to transfer the domain over to your web hosting account with us and how to modify your DNS resource records.
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Q: Will my current hosting provider know that I am leaving them?
A: No. We’ll never get in touch with your web hosting provider about anything at all. They will not be aware of the website transfer either.
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Q: Which hosting providers can you transfer web content from?
A: Yes. We support all traditional Linux–driven hosting platforms. We don’t support Windows–powered web hosting platforms, as we do not provide Windows hosting services ourselves.Additionally, we don’t support proprietary website creation and administration user interfaces like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.