Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Guarantee

  • Each ticket you submit to our technical assist staff will be attended to in up to 1 hour. The general issues shall be taken care of instantly. Yet, if the service inquiry you have posted needs assistance from a certified administrator, we are going to send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Expert Tech Assistance Service

  • Our tech assistance crew is going to be on duty for you 24/7/365 to to attend to all help request tickets that you send to us. We offer customer help and support for all the software programs that are pre–installed on your hosting server. These include our in–house developed Web Site Control Panel, the preferred OS plus the server administration panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Site Control Panel that is offered at no cost with your VPS features an inbuilt articles base. There’s a bunch of comprehensive how to tutorials and a selection of step by step video lessons that show all the regular site control duties. You can start using them by clicking on the Help or Video control keys in the right corner of each Control Panel section.