Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • All your assistance requests will be dealt with within maximum sixty minutes after the support ticket or email has been submitted. If your issue needs additional assistance from an administrator, we will forward the trouble ticket or the e–mail to the person in charge, without delay and will leave a note to inform you that more time will be required for finding the best solution. And if you order our Managed Services package, any of the tasks included there will be carried out whenever you wish.

  • Top quality support service

  • A Top–Quality Customer Support Service

  • We will be online for you twenty–four–seven to reply to any questions that you may have connected to our Web Site Control Panel and any of the apps that we have installed for you on the dedicated server. In case you also need support handling server administration tasks, have a look at our Managed Services package, which includes backup space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Web Site Control Panel with a fully detailed knowledgebase, which offers detailed explanations of its features and functionalities. What’s more, we have filmed in–depth video tutorials that will further reveal to you how to carry out a certain action or troubleshoot a frequently experienced issue. All the how–to articles and the tutorial video clips are readily accessible from each section of the Web Site Control Panel through the Videos and Help buttons situated in the upper right corner.