Should you ever experience a problem with your site and be unable to solve it yourself, ask the web hosting company’s technical support staff to help you get the website back online. A prompt resolution would be the best-case scenario, but many companies answer within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be swiftly sorted out, your website may not function properly or may not be accessible at all for a long stretch of time, so you may lose potential customers because it’s quite unlikely that anybody will willingly return to a site that is inoperational. With that being said, you should make certain not only that you can get in touch with your hosting company, but also that they can reply and help you in a timely manner. If a web app update does not proceed as planned or you delete something mistakenly, for instance, the website should be restored speedily so as to avoid lengthened unreachability.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our cloud hosting and you’ve got an inquiry or come across a certain problem, you can contact us 24/7/365 by opening a customer support ticket or by sending an email and we will make certain that you obtain a response in no more than sixty minutes. In case the issue can be sorted out, we’ll do it before we reply to you, while in case there is something that you need to do on your end, we’ll provide you with all the needed details – what settings to check, what possible solutions to try out, etc. Typically, you will receive a reply within 30 minutes max, which implies that waiting for hours or even for more than 1 day to receive assistance is something impossible. Our 1-hour reply guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support staff representatives will be at your service all the time and they’ll answer any trouble ticket that you submit through your hosting Control Panel within 1 hour max. The response time is guaranteed no matter if you’ve got a generic enquiry with regards to your semi-dedicated server or you encounter a certain problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available day and night to tackle any technical, general or billing issue. If you get in touch with us about anything that is within our capacity, we will solve it before we reply to you, which implies that you won’t have to wait around for hours or days while the problem perseveres. In case there is something that you need to do on your end, we’ll supply you with the necessary details – what possible solutions to try out, what actions to take, etc.