The accessibility to the customer and technical support that a cloud hosting company provides will tell you a lot about the services which they provide as well. If you can use only email messages and tickets, you have most probably discovered a reseller and not the actual web hosting supplier. If this is the case, you will have to wait for a few days to have a problem resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the real hosting company for additional help. If the provider offers several means of communication with quick response time available anytime, they're most likely the top provider, not only a reseller. Therefore you will reap the benefits of timely assistance and top quality support as they'll have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it's always much better to be able to get hold of your hosting company directly through your favourite way of communication.
24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and tech support for our cloud hosting. Even if you aren't our client yet and you have some questions, we can assist you in a timely manner and provide the necessary info, so as to give you the choice to make an informed decision when you acquire a new website hosting account. We're available anytime, including weekends and holidays, and we provide you with numerous means of communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we now have several telephone numbers all over the world, so that you'll be able to call the one that is closer to you. The maximum response time for the email messages and the tickets is one hour. The regular response time is around 15-20 min, so you can forget all about waiting for several days to receive support for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive quick support, particularly when your web site is not functioning as it should be for some reason. All our Linux semi-dedicated hosting plans feature 24/7 customer and tech support, which means that if something happens, you can use a number of methods to contact us - phone line with several local numbers worldwide, live chat, emails and support tickets. The first two choices are for pre-sales, billing and general issues, so that if you don't have an account yet, for instance, you're able to get extra information about our services, or we can help you with less difficult tech issues. The second two options are for solely technical problems or everything which is more time-consuming since it is more convenient to track the conversation between you and our support team. The guaranteed max response time for them is just 1 hour, the regular one - 15-20 min, so you won't need to wait for an entire day in order to get support like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will not ever have to wait for more than 1 hour in order to get help for any situation that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the tickets which you open from your billing Control Panel or e-mail messages that you send to our tech support team. We have local phone numbers in a number of countries around the globe plus a live chat service where we will assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the various ways of communication, so regardless what your question or issue is, there'll always be someone to assist you without delay. If you need assistance with third-party software, that you cannot deploy or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will get prompt support when you get a dedicated server through our company. Our customer and technical support crews are online 24/7/365, which means that any time you open a ticket through your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the better option if the issue involved needs a longer period of time to be resolved or when it needs to be sent to our admins, as it is easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you will be able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.