There're a lot of cloud hosting suppliers out there, yet many of them are resellers who have restricted resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the telephone. The type of support that you'll get via this particular method of communication may vary depending on the supplier - a few of them provide you with expert phone support, others offer common and customer support only as some matters are more time-consuming and it would be much easier to be resolved with a support ticket, particularly when the issue has to be escalated. However, it's good to find that you could always get in touch with your web hosting supplier because there are various small matters that can be resolved efficiently and in a timely manner with a phone call, not mentioning that you'll be able to get additional information for the services before you become a client.
Phone Support in Cloud Hosting
All of our cloud hosting packages come with phone support 14 hrs a day even on official holidays, which means that if you do not have an account yet, you can give us a call and find out more about our services or whether we'll meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to call the number which is nearer to you. If you are an existing customer, we can assist you in a timely manner with any kind of general and billing issues as well as with various technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk with a live person so as to get things done promptly. Of course, some problems simply cannot be managed on the telephone, so in such a case you will have to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we supply feature real-time phone support for 14 hours daily. In case you are unsure which plan will be suitable for your sites, you would like to learn more about the package's features or you'd like to have any other type of information about our solutions, you have the option to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our customer support representatives will assist you. In case you already own an account, you are able to contact us about general and sales matters, although we're often able to help with a large number of technical issues as well. For entirely technical troubles you'll need to employ our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the best option when your trouble needs longer time to be taken care of or it needs to be escalated to our sysadmins.