A live chat is among the channels of communication provided by some hosting providers as part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell something in comparison to a telephone call with a representative. In addition, if the trouble that you have requires some time to be examined and dealt with, you're able to do something different at the same time rather than just waiting, as you'd have to do if you call. Also, you can use a live chat assistance service without spending a dime as long as you have web access even when your web hosting provider is based in another country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Hosting
As we consider the fact that a number of issues are quickly resolved when you talk to a live person, we offer a live chat service for all of our potential and existing clients. The chat is accessible every day and our customer care representatives will help you with a wide range of questions and issues. In case you aren't our client yet, you're able to learn more about our cloud hosting plans and the web hosting environment in general in order to be certain that your websites will work efficiently on our servers. In case you already have an account and you have some questions or you experience any problems with any of our solutions, you'll be able to get in touch with us through our live chat and we can provide the necessary details or assist you to troubleshoot the issue. You will need to open a support ticket for certain problems which require more time or the assistance of a sysadmin, but for the majority of basic issues you will get help right away.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, so that if you have any questions about our Linux semi-dedicated hosting plans, you're able to contact our customer support team at any moment regardless if you've already obtained your account or not. In general, the chat service is for pre-sales, billing and general questions and troubles, yet we are able to assist you with quite a lot of technical questions too. We can help you pick the ideal package for your web sites in case you don't have an account yet, we can answer any kind of billing questions or issues you may have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all the abovementioned will be done in a timely manner as our live chat service is accessible all the time, every single day. Whenever you require assistance, you'll be able to speak to an agent and save a long time.