There are different ways in which you can contact the hosting company whose services you are using, but the one that you’ll always find regardless of which company you opt for is a support ticket system. This is the easiest channel of communication for several reasons. If no customer service staff representative is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will always be received. You can also copy and paste extensive pieces of information without the need to worry about misprints, and if a particular issue needs more time to be solved or a number of responses must be exchanged, all the info will be in the exact same location, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, so if you have to supply information or to adhere to instructions, you will need to use no less than two different admin dashboards and this number can rise if you desire to administer a couple of domain names. Furthermore, lots of hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud hosting is not separate from the web hosting account. It is included in our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any given time with only several clicks of the mouse, without the need to leave your hosting account. The ticketing system includes a quick-search field, which will help you find any trouble ticket that you have submitted in the past, if needed. Besides, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to deal with a given issue even before you actually submit a ticket. The ticket response time is maximum one hour, which goes to say that you can get prompt assistance at any particular moment and in case our support staff suggests that you do something inside your hosting account, you can do it instantaneously without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with our company and you want to contact our help desk support staff, you will be able to submit a support ticket directly from your Hepsia Control Panel instead of going through a totally different tech support platform like you will have to do with most hosting providers on the market. Our integrated trouble ticket system will enable you to submit a new ticket with ease and to browse through older tickets using a clever search filter. Moreover, you will be able to browse the applicable knowledgebase articles that our system will present to you based on the category that you select for your new ticket. You can perform all of these things without logging out of your Hepsia Control Panel at any time, which means that in case you come across any challenge or have a question, you can get in touch with our technicians and solve the problem at hand in less than one hour via one single support platform.